At Kamilas Staples, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition you received them

  • A valid proof of purchase (order confirmation or receipt) is required

How to Request a Return

To start a return, please email us at [email protected] within 7 days of delivery. Include the following:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

  • Clear photos (if the item is damaged or incorrect)

Once your request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

After we receive and inspect the returned item(s), we will notify you of the approval status. If approved:

  • A refund will be issued via your preferred method (e.g., bank transfer) within 5 to 10 business days

  • For cash-on-delivery orders, you will be contacted to provide refund details

Exchanges

We only replace items if they are defective, damaged, or wrongly delivered. If you need an exchange for the same item, contact us within 7 days of receiving your order.

Non-Returnable Items

  • Sale or clearance items

  • Personalized or custom orders

  • Items returned after the 7-day window

Late or Missing Refunds

If you haven’t received your refund within 10 business days, please check with your bank or contact us at [email protected] for assistance.

Contact Us

If you have any questions about your return or refund, reach out to our support team at:
[email protected]